Privacy Policy

Information We Collect

• Account information (name, email, company details)
• Social media account data you connect to our platform
• Usage analytics and platform interactions
• Content you create, schedule, or analyze through our platform
• Communication preferences and support interactions

How We Use Your Data

• Provide and improve our social media management services
• Generate AI-powered insights and recommendations
• Analyze social media performance and customer sentiment
• Send service updates and relevant business insights
• Ensure platform security and prevent fraud

Security Measures

• End-to-end encryption for all data transmission
• SOC 2 Type II compliant infrastructure
• Regular security audits and penetration testing
• Multi-factor authentication for all accounts
• Secure data centers with 24/7 monitoring

Data Storage

Your data is stored in secure, encrypted databases located in certified data centers. We maintain backups to ensure data availability while implementing strict access controls to protect your information.

Regional Compliance

• Compliant with South African POPIA (Protection of Personal Information Act)
• Adherent to Nigerian Data Protection Regulation (NDPR)
• Follows Kenya Data Protection Act guidelines
• GDPR compliant for international operations
• Regular compliance audits across all African jurisdictions

Data Localization

Where required by local laws, we ensure data localization within specific African countries. We work with certified local data centers to maintain compliance while ensuring optimal performance for our users.

Data Rights

• Access: Request a copy of all personal data we hold about you
• Rectification: Correct any inaccurate or incomplete information
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Portability: Export your data in a machine-readable format
• Restriction: Limit how we process your personal information
• Objection: Opt-out of certain data processing activities

How to Exercise Your Rights

Contact our Data Protection Officer at privacy@pawasocial.com to exercise any of your data rights. We will respond within 30 days of receiving your request.